Occasionally you might see order problems when sending orders to TWS. You could see the following situations:
The robot logs everything that it does to text files on your local hard drive. You can use these files to troubleshoot any issue you have with the robot. To access these files, bring up the robot and go to the Automated Strategies tab where you will see a link that reads Open Log Folder:
Click on this link and it will bring up the folder which contains the log files. You will see several log files in this folder for each day that you have run the robot.
Here is a description of each of the log files. Note that yyyymmdd will be the date that you ran the robot, for example 20100101 would be January 1, 2010.
When troubleshooting issues, open the errors file first - often times this file will contain your answer. For example, if you ran out of buying power you would see order rejections in this file along with a message explaining that you ran out of buying power.
If there are no obvious messages in the errors file, look at the messages file. All files log a timestamp at the time the log entry was written, so search the log file for the time your error occurred.
In some cases you'll need to examine the TWS log file. This is a file that is normally located in c:\jts on your hard drive. The files look like: log.Mon.txt, log.Tue.txt where Mon and Tue are the day of the week. These are overwritten the next week. Note that these files are large and somewhat difficult to read.
A more friendly way to access portions of the TWS log file is to view an "Audit Trail" that TWS creates. From within Trader Workstation, go to View... Audit Trail. This will generate a report that is more easily read than the raw log file.
Getting More Help
In the event that you can not determine what the problem is, you can get help from StockTickr Support. Send an email to support at stocktickr dot com with the following log files attached:
Note that you may need to zip these files up if they are too large to send via email. You can also use the Contact Us link to get help.